Dutch Group Classes - terms & conditions
The Dutch language services offered by Dutch 4 Beginners (a trading name used by Jelle Hanse) are subject to the following Terms & Conditions. By booking our services, you constitute acceptance of these Terms & Conditions.
Dutch 4 Beginners provides online Dutch classes containing a minimum of 3 and a maximum of 8 students. We currently offer the following levels of classes;
Dutch 4 Beginners Complete Beginners Class (A0)
Dutch 4 Beginners Level 2 Class (A0-A1)
Dutch 4 Beginners Level 3 Class (A1)
Dutch 4 Beginners Level 4 Class (A1-A2)
Dutch 4 Beginners Level 5 Class (A2)
Each level comprises 20 classes of 60 minutes, with one class per week. The class will proceed to the next level after the completion of the first 20 classes, subject to a sufficient number of students signing up for the following set of 20 classes. Dutch 4 Beginners reserves the right to postpone, reschedule, merge or cancel a class where insufficient student numbers have enrolled. Where Dutch 4 Beginners cancels a class due to insufficient enrolment, students may choose either a full refund of any payments made for that class or transfer to an alternative class (subject to availability).
When a brand-new class does not reach the minimum required number of students by the advertised start date, then Dutch 4 Beginners reserves the right to delay the start date. If an already registered student wishes to withdraw their application, the cancellation policy below applies.
Dutch 4 Beginners reserves the right to recommend that a student join a different level where this is considered more suitable for the student's current ability. If an already registered student wishes to withdraw their application, the cancellation policy below applies.
New students may join the next level of classes once a level has been completed, or at the halfway point of 10 classes, on the condition that the student has sufficient knowledge of the previously covered learning material. To join a higher level without attending the previous level(s), it assumes that you already know the subjects covered in the previous level(s).
Dutch 4 Beginners may ask you to do the Dutch Language Tests associated with the previous level, to demonstrate that you master the previously covered subjects. You may be asked to join a lower level if the test results are insufficient to join the level.
BOOKING A PLACE AT A DUTCH class
To secure a place in a Dutch class, please fill in the contact form on our website. Once we have received your enquiry, Dutch 4 Beginners will contact you to discuss the details. We will also send you our registration documents and privacy policy, which you will have to fill in, sign and return to us before the start of the first class. Your registration details are stored in accordance with our privacy policy
When you book a space for a class at a particular level, you book for the full 20 sessions, and you agree to pay the full associated rate. Dutch 4 Beginners offers the following payment instalments and the associated hourly rates. When you pay in one instalment, you will enjoy the most beneficial rate
Rate per hour |
Total cost | |
| 1x 20 classes | £ 27.95 |
1x £ 559.00 |
| 2x 10 classes | £ 29.95 |
2x £ 299.50 |
The payment is due before the first class. When you pay in two instalments, a further payment is due before the 11th class
WHAT IS INCLUDED IN THE RATES?
Each class takes 60 minutes. The above rates are based on an online Dutch class, held via Google Meet. The above rates include the lesson material and homework exercises used in the classes. A digital copy of the lesson material will be shared digitally via Google Drive. You can print the provided lesson material. Dutch 4 Beginners does not provide printed lesson material
Extra material, such as writing utensils, stationery, language dictionaries, etc are not included in the above rate.
The above rates also include free access to our online vocabulary course. Details regarding this course will be supplied after the completion of your first class.
All the classes will be recorded, so that you can either catch up on missed classes or rewatch the class. These are stored on your dedicated student portal page, which also contains other useful links. Group class recordings will remain available until the completion of the current course level unless otherwise stated.
RESCHEDULING CLASSES
Students may request a rescheduling of a scheduled class. Dutch 4 Beginners will do its best to accommodate where possible, assuming that the other students agree and that Dutch 4 Beginners has the availability to reschedule. Dutch 4 Beginners will only consider rescheduling requests which have been requested at least 1 week before the date (during or before the previous week’s class) and will only reschedule if all involved parties can be available at the new time. If not, then the class will proceed at the original scheduled time.
Dutch 4 Beginners will do its utmost to provide the arrangements that have been confirmed; however, Dutch 4 Beginners must reserve the right to reschedule or cancel any classes if unforeseen circumstances arise. Dutch 4 Beginners will try to make reasonable alternative arrangements where possible.
NON-ATTENDANCE DURING CLASSES
The online Dutch classes are conducted via Google Meet. The classes will run for 20 consecutive weeks (unless otherwise specified by Dutch 4 Beginners), and the classes will proceed as scheduled, even if some students are unable to attend.
If, for some reason, a student can not attend or participate in a class, the student will not be reimbursed for the missed class. It is the responsibility of the student to ensure that they have a stable internet connection, a working microphone and webcam. If during the online class a student can not participate in the class due to a bad internet connection, broken webcam or faulty microphone, the class will carry on for the other students.
Technical issues affecting an individual student's ability to attend a group class shall not entitle the student to a refund or replacement class.
A non-attending / non-participating student can request an overview of what has been discussed during the missed class and homework exercises for the next class. That way, the student can catch up by doing self-study.
All the classes will be recorded, so that you can either catch up on missed classes or rewatch the class. These are stored on your dedicated student portal page, which also contains other useful links. No actual video files will be shared with the student, except as provided on the student portal
Students who miss a group class are not entitled to a refund, replacement class or transfer to another group. Where available, class recordings will be provided as an alternative.
Student Behaviour
Dutch 4 Beginners reserves the right to remove any student whose behaviour is disruptive, abusive, discriminatory, harassing or otherwise negatively affects the learning experience of other students. No refunds will be provided for any classes missed or forfeited as a result of removal from the course.
ALTERATIONS BY DUTCH 4 BEGINNERS
Dutch 4 Beginners will do its utmost to provide the arrangements that have been confirmed, but reserves the right to reschedule or cancel any group classes if unforeseen circumstances arise.
Where Dutch 4 Beginners cancels a group class, and no mutually acceptable alternative can be arranged, the class will be canceled and credit for the class will be added to the end of the booked set of Dutch group classes.
Dutch 4 Beginners reserves the right to make reasonable changes to lesson content, class order, course materials or class schedules where necessary.
THIRD PARTY PLATFORMS
Dutch 4 Beginners may use third-party platforms and software providers in the delivery of its services.
While Dutch 4 Beginners will take reasonable care in selecting such providers, Dutch 4 Beginners is not responsible for interruptions, outages or technical failures affecting third-party services.
STOPPING DUTCH CLASSES
Where applicable under consumer protection legislation, students have statutory rights under applicable consumer protection legislation, including cancellation rights which may apply within 14 days of booking.
By booking a Dutch group class scheduled to take place within these 14 days, the student expressly requests that Dutch 4 Beginners begin providing services immediately. If the student subsequently exercises any applicable statutory cancellation rights after classes have commenced, Dutch 4 Beginners reserves the right to deduct an amount proportionate to the classes already provided.
If you wish to cancel your prepaid classes, please contact Dutch 4 Beginners as soon as possible. Dutch 4 Beginners works by the following cancellation policy:
If a new student has already paid for their Dutch classes and changes their mind about learning Dutch with Dutch 4 Beginners before their very first class, and notifies Dutch 4 Beginners in writing 48 hours before the very first booked class, any advanced payments will be fully reimbursed. If within 48 hours before the first class, the first class will be charged, and any outstanding classes will be fully reimbursed.
If a new student is not satisfied with their very first class and wishes not to continue learning Dutch with Dutch 4 Beginners, and indicates this directly after their first Dutch class (within 2 hours of the end of the class), then we will only charge 50% for the first class and fully reimburse any advanced payments made for outstanding classes.
If a new student is not satisfied with their very first class and wishes not to continue learning Dutch with Dutch 4 Beginners, but does not indicate this directly after their first class, then the first class will be fully charged, and Dutch 4 Beginners will fully reimburse any advanced payments made for outstanding classes. If within 24 hours before the second class, the second class will be charged in full, and any following classes will be fully reimbursed.
Once a course has commenced and passed the 2nd class, a refund will not normally be provided, except where required by law or at the discretion of Dutch 4 Beginners.
Any refunds will be issued to the provided bank account details within 10 working days from our confirmation of the refund. For bank transfers outside the United Kingdom, additional time may be required due to bank processing time. This time may not be included in the aforementioned 10 working-day period.
PRIVACY
Personal information supplied to Dutch 4 Beginners and class recordings will be processed in accordance with the Dutch 4 Beginners Privacy Policy.
Dutch group classes are recorded for educational purposes and to allow students to catch up on missed classes or review previous classes. Access to recordings is provided via the student portal. Further information regarding the recording and processing of personal data is available in the Dutch 4 Beginners Privacy Policy and registration documentation.
INTELLECTUAL PROPERTY
All lesson materials, worksheets, exercises, vocabulary lists, digital resources and other educational content supplied by Dutch 4 Beginners remain the intellectual property of Dutch 4 Beginners.
Access to recordings and the student portal may be withdrawn upon withdrawal from a course, completion of the course level, or expiry of the access period specified by Dutch 4 Beginners.
Materials are supplied solely for the student's personal educational use. They may not be copied, reproduced, distributed, published, sold, shared with third parties or used for commercial purposes without prior written permission.
Class recordings will be provided via the Student Portal, and they remain the intellectual property of Dutch 4 Beginners and are supplied solely for the personal educational use of enrolled students. Students may not download, copy, distribute, upload, share, publish or commercially exploit class recordings.
LIABILITY OF DUTCH 4 BEGINNERS
Nothing in these Terms & Conditions excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be excluded or limited.
Subject to the above, Dutch 4 Beginners' total liability arising from the provision of services shall not exceed the total amount paid by the student for the affected classes.
Dutch 4 Beginners cannot be held liable for the failure or improper performance of services where such failure or improper performance is attributable to the fault of the student, unforeseeable or unavoidable actions of an unconnected third party, or unusual and unforeseeable circumstances beyond the reasonable control of Dutch 4 Beginners.
FORCE MAJEURE
Dutch 4 Beginners shall not be liable for delays, interruptions or failures in performance resulting from circumstances beyond its reasonable control, including but not limited to internet outages, power failures, illness, government restrictions, natural disasters, war, civil unrest, labour disputes or failures of third-party service providers.
GOVERNING LAW
These Terms & Conditions shall be governed by and interpreted in accordance with the laws of England and Wales.
Nothing in these Terms & Conditions affects any mandatory consumer rights available under the laws of the student's country of residence.
UPDATING TERMS & CONDITIONS
Dutch 4 Beginners reserves the right to update and alter these Terms & Conditions at any time.
Current students will be informed via email of any material changes to these Terms & Conditions. Changes will not affect classes already completed or refunds already processed under previous versions of the Terms & Conditions.
These Terms & Conditions were last updated in June 2026.
dutch 4 beginners
Robin Hood Terrace
Nottingham
Nottinghamshire
NG3 1HF
United Kingdom
Tel: +44 (0)75 3304 7791